Shipping Policy

Shipping Info

SHIPPING
We ship Monday through Friday but our shipments can’t always be in transit over the weekend so we cannot guarantee to be able to deliver your package on a Sunday, Monday, or a national holiday. We cannot ship outside of the United States.
 
HOW DO WE DO IT?
We pack our products in a cooler within a shipping box with enough gel packs to keep the contents cold to the delivery date.  It is best to open the package immediately upon arrival and to put the cookie dough in the refrigerator.
 
NO SIGNATURE REQUIRED
Delivery drivers are authorized to leave all packages at the destination without signature which will ensure that your product will not melt due to multiple delivery attempts.
 
TRACKING
When the shipping label is created you will receive an email with your tracking number. 
 
FINE PRINT
Big Dipper Dough cannot be responsible for damage or loss of gifts due to unavailable recipient or incorrect address information, or theft.  We are not able to change the address or cancel an order once the order has been processed. Please ensure your recipient will be in town on the arrival day. We are not liable for lost or warm products if the customer changes the pickup location to any other delivery address during the shipping process.

SHIPPING
Your package will arrive in 5 – 10 business days (or less) from the day we receive your order.  Orders received with longer transit locations than shipping days left in the week will be held for shipment the following Monday. Using Standard shipping, your package will arrive Tuesday through Friday and Saturday if possible. 
 
OUR GUARANTEE
To guarantee delivery we must have the complete and correct address.  We are not able to deliver to PO Boxes, A.P.O or F.P.O addresses due the highly perishable nature of some of our products.  
 
CUSTOMER SERVICE
We are here to help you.  You can always contact us through the "contact us" tab on our website.  Questions are generally answered during our business hours of 9:00 AM until 4:00 PM.